Delivery Information

Returns Policy

Delivery Details

General Delivery Information

The cost of your upright, cylinder, cordless, handheld, fan or fan heater machine includes UK mainland delivery (including the Isle of Man, Isle of Skye and Isle of Wight). This excludes the Channel Islands.

Please note that there are a small number of postcodes, usually in remote rural areas to which we may not be able to deliver within the provided timescale. Certain promotions may have differing delivery times – please see your individual terms and conditions for more information. Due to size restrictions we are unable to deliver to British Forces Post Office addresses. If you have any queries regarding your order, please contact: contact@dysonvacuumspares.co.uk.

On acceptance of your order, we aim to deliver the product(s) according the following timings, subject to availability:

Upright, Cylinder, Cordless and Handheld Vacuum Cleaners/ Fans and Fan Heaters

1-3 working days with Royal Mail within the UK. Item's under 1kg are sent via Royal Mail 1st class and normally delivered next day but can take upto 3 working days. Please note items weighing more then 1kg will be despatched via Hermes or 2nd class post and can take upto 5 working day's for delivery. We can deliver Special Delivery via Royal Mail where you will receive the item next working day which is available at checkout (Not including weekend's and bank holiday's) before 1pm gauranteed within the UK (Please note if you use next day delivery 2 days before a bank holiday your item will not be delivered until the bank holiday period is over). If the option is not there when ordering please email us and we will respond straight away on how to arrange this service.

If no-one is in when the courier calls, they will leave a card saying that they have tried to deliver your parts. You must then follow the instructions on the card. Only Hermes do not leave a card as they attempt delivery 3 times then item is returned to sender. Dyson Vacuum Spares will not pay the cost of a redelivery.

Accessories and Spare Parts

Orders will be delivered by post and we aim to have the goods delivered to you next working day of the acceptance of your order, subject to availability of stock.

Lithium Battery Restrictions

Lithium batteries are now included in Royal Mail’s list of dangerous goods and therefore we are unable to send these items with Royal Mail. If such item is ordered it will be sent using Hermes and will take 3-5 working days for delivery.

We cannot ship Lithium batteries overseas outside the UK.

UK Mainland

1st Class Royal Mail:
Free postage inland UK
Optional Upgrade to Special Delivery Next Working Day Service on items in stock, excludes postal code areas:
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

European & International

Postage/packaging is calculated on weight/size of each item, simply use our shipping estimate tool when you go to checkout to see cost of shipping. Shipping to europe will take 5-15 working day's and all other countries 15-30 working day's (Delay's can be possible). You can email us or livechat for a shipping quote and we will respond within an hour with a cost of shipping and how to process this.

Returns

We are more than happy to accept returns within a 14 day period for a refund but we cannot accept return's on filter's, belt's, mains cables and cleaning product's. All return's (apart from wrong item sent by us or faulty item's) will be refunded minus our original shipping cost. Items should therefore be returned in the same saleable condition unused and in original packaging (if these conditions are not met we will partial refund or decide not to refund depending on the circumstances and condition of the return). Please return goods back to us at your cost, for a refund. All serial numbers of every product are noted before we despatch them. Please note we do not offer exchanges on wrongly ordered items within 14 days, only refunds. Please note when cancelling an order, it can only be cancelled via email and the email must be sent before 3pm despatch time the day you placed the order. Once the items have been despatched the order cannot be cancelled.

If an item becomes faulty it must be returned to us within the 12 months of sale and we will get our technical department to test the item. If faulty a replacement will be issued and if it has been returned and is not faulty and you have returned item to us as faulty, PLEASE NOTE no replacement will be sent and you will have to cover the cost of postage to have item returned to you. PLEASE NOTE: If the item has been ordered by you by mistake or the item you ordered from us doe's not fit your machine as you ordered the wrong part, we will minus our original postage cost when the item is returned to us so please make sure you order the correct part for your machine. If you are not sure of what part you need please use our livechat feature on our website. Refunds will only be issued unless the buyer encloses within the return a copy of the purchase invoice and a brief explanation as to why the item is being returned. The refund will be by the same method used as the payment. If you paid by card please allow 2-5 working days for the refund to show on your statement. All used item's carry a 14 day gaurantee. If you have any questions about the returns policy please e-mail us. We cannot answer questions regarding returns via livechat and telephone as returns are only dealt with in writing via email only. Please return items back to the following address: Dyson Vacuum Spares, 88 Rymond Road, Birmingham, B34 6BS, UK.

You must return the goods with the original packaging to us at your expense within 14 days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept the return. Please make sure they are sent to us via tracked methods so they are covered under insurance.

Dyson Vacuum Spares guarantees all parts against defective workmanship or materials apart from filter's, belt's, mains cables and cleaning product's for a period of 12 month's from date of supplying invoice. They must be fitted by a competent person and this is the buyer's responsibility.